You have come through to this page from a website which is published by a subsidiary or related body or website of NewsServices.com.
In this policy, “NS”, "us", "we" or "our" means NewsServices.com and its related bodies corporate, partnerships and joint venture entities.
- This policy sets out:
- what is considered personal information;
- what personal information we collect and hold;
- how we collect, hold, use or disclose personal information;
- the purposes for which we collect, hold, use and disclose personal information;
- what happens if we are not able to collect personal information;
- how to seek access to and correct your personal information;
- whether we disclose personal information outside Australia; and
- how to contact us, including to make a complaint.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). However, due to the nature of some of our business activities, from time to time, we will handle personal information relying on the media exemption in the Act where appropriate. Where we do so, we will ensure that we comply with the Australian Press Council Privacy Standards. We may also rely on related bodies corporate, employee records and other exemptions in the Act. If you require more information on the collection and use of personal information in the course of journalism, please visit the Australian Press Council Privacy Standards at www.presscouncil.org.au/privacy-principles.
We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recent updated policy published on our website, with any updates effective as of the date of publication. Your privacy matters to us, so whether you are new to NS or are a long time user, please take the time to get to know our practices.
What is Personal Information
When used in this policy, the term "personal information" has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What Personal Information Do We Collect and Hold
- We may collect the following types of personal information;
- name;
- mailing or street address;
- email address;
- telephone number;
- age or birth date;
- profession, occupation or job title;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise;
- information you provide to us through our service centre, customer surveys or visits by our representatives from time to time;
- other information which is reasonably necessary for us to carry out our functions and activities.
Cookies
In some cases we may also collect you personal information through the use of cookies and other tracking devices. When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users' habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by and means whatsoever.
How We Collect Personal Information
- We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
- through your access and use of our website, apps or sending SMS/MMS to us;
- through someone else who has provided us with your information (e.g. a gift subscription);
- during conversations between you and our representatives; and
- when you complete an application or purchase order.
- We may also collect personal information from third parties including:
- third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
- advertisers;
- mailing lists;
- recruitment agencies;
- contractors and business partners.
- We may also collect information you publish on social and other media.
Why Do We Collect, Hold, Use and Disclose Personal Information
- The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer experience. We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you;
- to provide you with news, information or advise about our existing and new products and services;
- to communicate with you, including but not limited to, by email, mail, SMS or telephone;
- to manage and enhance our products and services;
- to personalise and customise your experience;
- to provide you with access to protected areas of our websites;
- to conduct competitions or promotions on behalf NS and selected third parties;
- to verify your identity;
- to provide as part of business data to third parties if you have authorised us to do so;
- to conduct business processing functions for operation of our websites or our business;
- for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
- to provide your updated personal information to us, our contractors or external service providers;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
- as required or permitted by any law (including the Privacy Act).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
What Happens if We can't Collect Your Personal Information
- If you do not provide us with the personal information described in this policy, some or all of the following may happen:
- we may not be able to provide you with the products or services you requested, either to the same standard, or at all (for example, if you do not register as a member of a website, you will not be able to access features or services that are reserved for members only);
- we may not be able to provide you with information about products and services that you may want, including information about discounts sales or special promotions; or
- we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
How Do We Disclose Your Personal Information
- We may disclose your personal information to:
- our employees, related bodies corporate, partnerships, joint venture entities, contractors or external service providers for the operation of our websites or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, IT systems administrators, mailing houses, newsagents, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
- our existing or potential agents and/or business partners;
- our sponsors, or promoters of any competition that we conduct or promote via our services;
- specific third parties authorised by you to receive information held by us;
- the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
- as required or permitted by any law (including the Privacy Act).
Direct Marketing Materials
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link), or by updating your personal details on our "MyAccount" webpage. We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purpose of direct marketing unless expressly authorised by you.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.
Sensitive information
If we collect any sensitive information such as information relating to your racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history), that information will only be used and disclosed by us for the purpose for which it was provided by you, or otherwise in accordance with the Act.
Accessing and Correcting Your Personal Information
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try and provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal and advise you on how to make a complaint.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Members of our websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
How You can Complain about a Breach of Privacy
If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.
We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our representatives will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
- Please contact our Privacy Officer at:
- Privacy Officer
NewsServices.com
10 - 130 Jonson Street
Byron Bay NSW, 2481
Email:office@newsservices.com
Disclosure of Personal Information Outside Australia
We may disclose personal information to our related bodies corporate, partnerships, joint venture entities and external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
- We may disclose your personal information to entities located outside of Australia, including the following:
- our data hosting and Cloud-based IT service providers
- other external service providers located in the Philippines and U.S.; and
- other third parties operating in jurisdictions including China, India, Indonesia, New Zealand, Hong Kong and the United States where you have authorised us to do so.
Storage and Security
We may hold your personal information in a number of different formats, including [software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. ] Personal information held by us may be stored in [email accounts that are accessible through mobile devices.]
We will take all reasonable steps to protect the personal information that we hold from misuse, loss or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third-party websites are responsible for informing you about their own privacy practices.
Changes to Our Privacy Policy
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be published on our website, with any changes effective on the date of publication. This privacy policy was last updated in July 2021.
Do Not Sell My Personal Information
According to the California Consumer Privacy Act (CCPA), consumers have the right to request that we do not sell your personal information to another business or third-party. We do not sell your personal information.
We do collect personal information (such as the email address of visitors who subscribe to our email list). Since we do not sell your information, no action needs to be taken at this time.
Digital Terms and Conditions - NewsServices.com
- About Digital Subscriptions
- A digital subscription provides you with unlimited access to an NewsServices.com (NS) website.
- In order to create or activate your digital subscription, you will be required to create and/or link your subscription to an email address. The login details associated with your digital membership and/or digital subscription including username and password must not be shared with any other person.
- If any misuse of your login details is detected or suspected by NS (including the concurrent use of your login details and/or the use of your login details on more than the maximum allowable concurrent sessions), your subscription may be terminated and you will not be eligible for a refund.
- For more information, FAQ or to contact us via the "help link on the relevant NS website.
- Processing and Payment
- NS will process your digital subscription purchase as promptly as possible. Your payment details must be verified before your subscription can be activated.
- If your initial payment authorisation is revoked, your subscription will be terminated. We reserve the right to reject any subscription order at any time.
- Digital subscriptions renew automatically unless you cancel according to our cancellation policy (see clause 11 below). Payment for digital subscriptions will be direct debited from your provided credit or debit account.
- A verification charge of $2 dollars will be sent to your nominated bank account/credit card. The charge will be voided after the verification has been completed.
- It is your responsibility to provide valid payment details, and ensure that your payment details are up to date. You can manage these online through the My Account section of the website.
- If your credit card expires or your payment method is otherwise invalid, your subscription may automatically be cancelled and unlimited access revoked.
- Unless specified otherwise in the Cancellation policy, all charges are non-refundable.
- If for some unforeseen reason your complete access to our services is unavailable for a continuous period of more than 24 hours you may be eligible for a credit of a pro-rated amount for the period of the service outage. For avoidance of doubt if you are unable to access our services due to problems not related to NS then you are not eligible for a refund or credit of any nature.
- Pricing
- When you purchase a digital subscription, you agree to pay the price stated at the time of your order. You also agree to the billing frequency specified at the time of your order.
- Any discount eligibility is determined at the time of order. Discounts cannot be applied retrospectively. All prices are in Australian Dollars (AUD).
- NS reserves the right to change the prices and fees at any time. We will provide you with 14 days' notice if the regular rate of a digital subscription changes from what was stated at the time of your order.
- Price changes will take effect from your next billing date after the notice period. If You do not wish to continue your Digital Subscription at the revised price, you may cancel your subscription before the end of your current direct debit pay cycle. See clause 11.
- Third party fees and charges
- If you have purchased your digital subscription through a third party (not directly through NS), these Digital Subscription Terms and Conditions of Sale may not apply to you. NS is not liable to you for any claims related to purchases made through third parties. Please contact the third party directly to address these claims.
- When you use your digital subscription, you may incur other additional changes, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
- Promotions
- NS may at times offer special promotions and offers. The specific terms and conditions of each offer will be stated at the time of the promotion and will apply in addition to these Digital Subscription Terms and Conditions. In the event of any inconsistency between the terms and conditions of a special offer and these Digital Subscription Terms and Conditions, these Digital Subscription Terms and Conditions will apply.
- You may be required to provide your payment details when you sign up for a promotion. If this is a direct debit offer, your subscription will be automatically renewed after your initial payment at the standard subscription rate unless you cancel.
- From time to time NS offers promotional items with its digital & bundle subscriptions. From time to time and at its discretion, NS will communicate with its subscribers about the availability of such items and how to redeem them.
- From time to time NS offers promotional pricing that will apply for the the term agreed when accepting that promotional offer. Pricing will automatically resume at your standard subscription rate unless you cancel.
- Cancellations and refunds
- To cancel your subscription, call 1300 660 660.
- When you cancel, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. You will continue to have the same access and benefits until the end of your current billing period.
- Digital subscriptions are non-refundable except in cases of demonstrated hardship or in accordance with the Australian Consumer Law or a consumer guarantee under it.
- NS right to change digital products
- NS reserves the right to modify the content, inclusions, type and availability of any digital product at any time. In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package change will automatically take place from your next billing cycle.
- We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund.
- If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. We reserve the right to issues refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
- Trial terms
- If we grant you access to a free trial subscription and you do not cancel or opt out of the trial prior to the expiry of the term, you will automatically be converted to a paid subscription upon expiry of the term. You may cancel or opt out of the trial by calling 1300 090 805.
- For discounted promotional trial offers, any charges for the duration of the trial period will be paid immediately upon purchase and are non-refundable.
- Your Privacy
- You agree that your name, address, email address, year of birth, postcode, gender and mobile/telephone number will be collected and stored by NS and used for the purpose of managing Your subscription, communicating with You about Your subscription and to notify You of any associated customer offers or benefits or future subscriptions, unless otherwise notified by you.
- Information on how we handle your personal information is explained in our Privacy Policy. You can obtain further information on the NS Privacy Policy by visiting Privacy.
- Disclaimers
- You agree that any errors made in entering your contact information and order details are your responsibility and NS is not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to sending the subscription to the address as notified by you.
- To the extent permitted by law, NS is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. In any event, NS's maximum liability to you is limited to the value of the subscription fees paid within the previous twelve months.
- Your Obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with a direct debit request.
- For those with a home delivery component to their subscription, it is your responsibility to notify NS if your newspaper is not being delivered.
- It is your responsibility to report to NS if newspaper deliveries continue to be made and/or payments continue to be deducted, if you believe a cancellation should have been processed.
- It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and notify NS if you believe you are being billed incorrectly.
- NS will not refund past subscription payments if a subscriber has failed to contact NS directly to cancel, or to report unexpected payments or non-delivery.
- General
- You agree that all subscriptions provided, benefits accepted or offers made by NS shall be deemed to be provided in Australia, notwithstanding your location, and the terms of such subscriptions, benefits and offers shall be governed exclusively by New South Wales law, and the Courts of New South Wales shall have exclusive jurisdiction to determine any such matters that may arise involving or alleged to involve NS.
- To the extent applicable, the NS General Conditions of Use also apply to use of NS Publications in the NS Network by subscribers.
- You acknowledge that these Digital Subscription Terms and Conditions may be modified by NS from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying your subscription.
- Definitions
- In these terms and conditions:
"NewsServices.com", "NS", "we" or "us" means NewsServices.com and its digital publications.
"Subscriber", "Customer" or "You" means a person who is a subscriber to an NS website.
TERMS
ABOUT US
NEWSSERVICES.COM
NewsServices.com is your news, information, entertainment, music, fashion and much morewebsite. We provide you with the latest breaking news and videos straight from around the world.
IMPORTANT NOTICE
Facebook Events – NewsServices.com has a very powerful mod that draws your Facebook Events from pages (Groups and other types of FB pages are excluded at this time) using your page name
or in the event your Facebook page is using a number we use that.
MEDIA AND IMAGERY
- By being filmed or photographed at any NewsServices.com event, you acknowledge consent to NewsServices.com using your name, likeness, image and or voice in the event in any media for an unlimited period without renumeration for the purpose of promoting.
- All films and photographs taken at events are subject to copyright. Therefore you cannot copy, manipulate, crop or reproduce any images displayed on NewsServices.com’s Social Media platforms or website.
- To use any one particular photo or image taken at a NewsServices.com event, a copyright release fee must be paid to the photographer commissioned for the said event.
- In no event shall NewsServices.com be liable to any parties for any delays, inaccuracies, errors or omissions with respect to the use of our services; including editing, writing, distribution and recommendations.
- In the event that litigation arises only Australian courts will have jurisdiction for claims against NewsServices.com.
USE OF OUR BRAND
- By being filmed or photographed at any NewsServices.com event, you acknowledge consent to NewsServices.com using your name, likeness, image and or voice in the event in any media for an unlimited period without renumeration for the purpose of promoting.
- All films and photographs taken at events are subject to copyright. Therefore you cannot copy, manipulate, crop or reproduce any images displayed on NewsServices.com’s Social Media platforms or website.
- To use any one particular photo or image taken at a NewsServices.com event, a copyright release fee must be paid to the photographer commissioned for the said event.
- In no event shall NewsServices.com be liable to any parties for any delays, inaccuracies, errors or omissions with respect to the use of our services; including editing, writing, distribution and recommendations.
- In the event that litigation arises only Australian courts will have jurisdiction for claims against NewsServices.com.
DISCLAIMERS
NewsServices.com reserves the right to refuse to write, edit or distribute any material that is or may be considered to be defamatory or misleading in any way.
NewsServices.com reserve the right to reject material that is deemed inappropriate or does not fit with the Vision and Purpose.
NewsServices.com reserves the right to commence work only once payment is secured.
By engaging the services of NewsServices.com, you agree to indemnify NewsServices.com against any loss or liability whatsoever or howsoever arising out of any breach of copyright or intellectual property in the material to be edited, written or distributed, or any, defamatory or misleading statements or material contained therein.
NewsServices.com does not distribute adult-related or questionable material.
NewsServices.com reserves the right to withhold the distribution of an advertisement for any reason. It is the responsibility of the contributor to ensure that content complies with the Trade Practices Act. Advertisements and Editorials are accepted for publication on the condition that the editor/advertiser indemnifies the publisher and its contractors against all actions, suits, claims, loss and/or damage and expenses resulting from anything published by the advertiser.
NewsServices.com do not distribute gambling, dating, adult or sexually related or questionable material.
NewsServices.com do not accept or knowingly print advertisements/editorials containing ‘get rich quick schemes’ or ‘pyramid selling’.
NewsServices.com reserve the right to withhold, reject or classify any advertisement/editorial as unacceptable including those that could bring NewsServices.com into disrepute.
NewsServices.com will immediately reject any advertisement/editorial that is considered false, misleading, offensive or unlawful.
NewsServices.com retains the right to delete any or all information maintained on its web site.
NewsServices.com provides no warranties or guarantees regarding the accuracy or validity of any information supplied by third parties and contained in our website, publications or social media posts.
In no circumstances shall NewsServices.com be liable for any direct, incidental or consequential damages, lost profits, lost advertising or any indirect damages as a result of the use of our services.
All links and references to outside organisations (excluding NewsServices.com) are implicitly independent of NewsServices.com. NewsServices.com does not endorse, approve, certify, or control these external references and does not guarantee or assume responsibility for their accuracy.
Editorial content and graphics on this site are protected by copyright and may not be copied without the permission of NewsServices.com.
CONTACT DETAILS
NewsServices.com – office@NewsServices.com
NewsServices.com – 10 - 130 Jonson Street, Byron Bay 2481
1300 660 660
